Know exactly what we can take care of.

Our plans are built for Maltese small businesses, from very small teams needing dependable everyday help to growing businesses that want wider IT management and proactive care.

Support includes up to 3 employees, Managed up to 5, and Complete up to 7. Additional Employee Rates are €30/month on Support, €40/month on Managed and €50/month on Complete. Annual rates are €320, €405 and €480 per additional employee respectively.

You can ask for help whenever you need it across the services covered by your plan. Fair use keeps the service practical for every customer, while larger projects and work outside your selected coverage are scoped separately.

Support covers troubleshooting and maintaining the existing setup: computers, Windows and macOS, software, printers, email, Microsoft 365 or Google Workspace user issues, internet, Wi-Fi and peripherals. New setups, replacements and larger changes are also available by quote.

Managed adds routine setup and changes, network and account administration, security configuration, device inventory, supplier coordination, IT reviews and priority scheduling. It is designed for businesses that want consistent day-to-day IT care and administration.

Complete adds proactive checks, security-software management, website maintenance and small changes, simple business automations, the highest scheduling priority and €150 Technology Credit per paid month.

Yes. Support is €1,025/year instead of €1,140, Managed is €1,985/year instead of €2,340, and Complete is €3,310/year instead of €4,140. Annual plans are paid in advance. Additional employees are €320/year on Support, €405/year on Managed and €480/year on Complete.

Yes. Both are available on every plan. Normal onsite travel in Malta is included, and any Gozo or irregular travel costs are agreed in advance.

Support customers can add new-device setup and installations by quote. Routine setup and changes are included with Managed and Complete, while larger installations, migrations and office moves are scoped as separate projects.

For POS systems and other specialist software, we work alongside the relevant supplier where their expertise is needed. Managed and Complete customers can also ask us to coordinate with that supplier on their behalf.

Complete builds €150 credit for each paid month, up to a maximum available balance of €900. After three paid months, you can use accumulated credit toward our labour on eligible agreed projects such as websites, automations and larger technology work. Third-party items such as hardware, licences, subscriptions, hosting and domains are billed separately.

Requests are handled as promptly as reasonably practicable, with priority based on business impact and your selected plan. Managed receives priority scheduling and Complete receives the highest scheduling priority.

Yes. Ad-hoc support is available at €40/hour plus a €5 onsite call-out fee.