Essential · Partner · Progress

How much of your business tech do you want us to take care of?

Choose what feels right today: someone dependable to turn to, someone taking more of the day-to-day off your plate, or someone actively helping your business get more from its tech.

Find your fit Request one-off help

Essential · up to 3 employees

€95 / month

Someone to turn to. Your dependable go-to for everyday tech problems, questions, advice and the decisions that come up along the way.

Free onboarding so we get to know your business and setup
Computers, software and peripherals
Printers, email, Wi-Fi and internet issues
Windows and macOS
Onsite and remote assistance
Practical tech advice and basic documentation
New setups and larger changes available by quote
Additional employees: €30/month or €320/year each

Choose Essential

Best for growing small businesses

Partner · up to 5 employees

€195 / month

Someone looking after it with you. We take more responsibility for keeping your business tech organised, maintained and moving in the right direction.

Everything in Essential
Business tech setup review and practical roadmap
New devices, users, printers and routine migrations
Network, account and security administration
Routine updates and security reviews
Supplier, ISP and warranty coordination
Device inventory, IT reviews and priority scheduling
Additional employees: €40/month or €405/year each

Choose Partner

Progress · up to 7 employees

€345 / month

Someone helping you move forward. We look after the day-to-day while actively finding practical ways to improve how your business uses tech.

Everything in Partner
Proactive system, network and backup-status checks
Antivirus and security-software management
Website support, maintenance and small changes
Simple small-business automations
€150 monthly Tech Credit, up to a €900 balance
Highest scheduling priority
Additional employees: €50/month or €480/year each

Choose Progress

Annual prices are paid in advance and reduce the yearly total compared with paying monthly: save €115 on Essential, €355 on Partner and €830 on Progress. Essential includes up to 3 employees, Partner up to 5, and Progress up to 7. Additional Employee Rates are €30/month or €320/year on Essential, €40/month or €405/year on Partner, and €50/month or €480/year on Progress, per additional employee. Plan support is available whenever needed across covered services, subject to fair use. Major projects and third-party costs are quoted separately.

Detailed comparison

See exactly what each option covers.

Every plan gives you ongoing access to help across its listed services, subject to fair use. Where a service is marked “Available separately”, we can scope and quote it for you.

Service	Essential	Partner	Progress
Getting started
Personal onboarding and setup familiarisation	Included	Included	Included
Business technology setup review	Available separately	Included	Included
Practical technology roadmap	Available separately	Included	Included
Everyday support
Windows and macOS troubleshooting	Included	Included	Included
Software and “how do I?” assistance	Included	Included	Included
Printer, scanner and peripheral problems	Included	Included	Included
Email and account troubleshooting	Included	Included	Included
Internet and Wi-Fi troubleshooting	Included	Included	Included
Operating-system recovery or reinstallation	Included	Included	Included
Onsite and remote assistance	Included	Included	Included
Technology purchasing advice	Included	Included	Included
Basic IT setup documentation	Included	Included	Included
Setups and routine changes
New computer and replacement-device setup	Available separately	Included	Included
Normal computer-to-computer data migration	Available separately	Included	Included
New printer and peripheral setup	Available separately	Included	Included
New employee IT setup	Available separately	Included	Included
Email account and user setup	Available separately	Included	Included
Microsoft 365 / Google Workspace administration	Available separately	Included	Included
Routine software deployment	Available separately	Included	Included
Network, security and management
Router, Wi-Fi and access-point configuration	Available separately	Included	Included
Routine network additions and ordinary cabling	Available separately	Included	Included
Network management	Available separately	Included	Included
MFA and account-security configuration	Available separately	Included	Included
Routine operating-system and software updates	Available separately	Included	Included
Basic security reviews	Available separately	Included	Included
Backup setup assistance	Available separately	Included	Included
Device inventory and enhanced documentation	Available separately	Included	Included
Supplier, ISP and warranty coordination	Available separately	Included	Included
IT reviews and recommendations	Available separately	Included	Included
Proactive and digital care
Proactive system checks	Complete only	Complete only	Included
Network-health checks	Complete only	Complete only	Included
Backup-status checks	Complete only	Complete only	Included
Antivirus and security-software management	Complete only	Complete only	Included
Website technical support and maintenance	Complete only	Complete only	Included
Small website content or design changes	Complete only	Complete only	Included
Simple small-business automations	Complete only	Complete only	Included where reasonable
Technology Credit	Complete only	Complete only	€150/month, up to €900
Scheduling priority	Standard	Priority	Highest
Commercial details
Employees included	Up to 3	Up to 5	Up to 7
Each additional employee	€30/month €320/year	€40/month €405/year	€50/month €480/year
Major Projects	Available separately	Available separately	Quoted; credit may apply
Normal onsite travel in Malta	Included	Included	Included

Third-party items such as hardware, licences, subscriptions, hosting and domains are quoted separately. We can assist with backup setup and checking while your business retains responsibility for maintaining suitable backups. Larger installations, migrations, office moves, infrastructure changes, new websites, custom systems and complex integrations are scoped and quoted before work begins.

Choose your coverage

Starting a business?

There’s a different way to begin.

Business Tech Launch brings your professional website, first internal purpose-built system, online foundation and first year of Progress together in one focused package for new and early-stage businesses with up to three employees.

Discover Business Tech Launch

Start with the foundation already in place.

Launch is a separate programme, not another plan — designed to get your business online and begin with ongoing tech care from day one.

Progress benefit

Build €150 Technology Credit every month.

After three paid months, use accumulated credit toward our labour on eligible websites, automations, larger IT work and other agreed technology projects. Credit builds at €150 per paid month up to a maximum available balance of €900. Annual Progress customers receive the same €150 monthly accrual throughout their paid year.

Choose Progress

Turn your support plan into future improvements

Build €150 Technology Credit each paid month
Carry an available balance of up to €900
Use accumulated credit toward our labour on eligible agreed projects
Put it toward websites, automations and larger technology work
Keep investing in your business while your everyday IT stays supported

Need one job instead?

One-off support remains available.

Ad-hoc work is charged at €40/hour, with a €5 onsite call-out fee. Plan customers receive the coverage and ongoing relationship shown above.

Travel and larger work

Normal onsite travel in Malta is included with support plans. Any Gozo or irregular travel costs are agreed in advance, and larger projects are clearly scoped and quoted before work begins.

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